Spa Policy

Personal Information

All clients must complete a health intake form prior to service. All information collected

from the intake form and any discussions in office or during treatment will be

confidential and never shared with third parties without written permission from the

client.


Appointment Reservations

Advance reservations are recommended as appointments are subject to availability.

A debit or credit card is required to hold your reservation. Credit card holds are required

for all guests without exception. Your card will not be charged until treatment is received

or in accordance to our cancellation policy. 


Cancellation Policy

We understand that unanticipated evens happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, illness and big surf are just a few reasons why one may consider late canceling or not showing for an appointment. However, in our desire to be effective and fair to all of our clients and out of consideration for our therapists time, we have adopted the following policy:


24-hour cancellation notice is required when canceling or changing an appointment. Cancellation or changes within 24 hours of appointment time or No Show will incur a 100% Cancellation Fee, equal to the amount of the booked service. 


No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". Their card on file will be charged the full amount of the requested service for their missed appointment. 


LATE CANCELS AND NO SHOWS: WE HAVE A ZERO TOLERANCE AND THIS POLICY IS NOT NEGOTIABLE

Check In
We ask that all clients please arrive 10 minutes prior to your scheduled appointment time. We like to chat with you about your appointment and get you settled, your Treatment will start at the Appointment Time. It is important that you arrive on time to receive your full treatment. We respect all of our clients schedules and are unable to extend your treatment time due to late arrivals. If you are more than 15 minutes late for an appointment you will not be seen, be considered a No Show, and will be charged for the appointment time. 


Return Policy
Due to the nature of the personal care items and Services, we do not accept returns or exchanges. Gift Certificates are non-refundable, nor are they redeemable for cash, cannot be replaced if lost or stolen. Pre-paid massages or packages are non-refundable.

Payment

Payment is due at the time of service. Cash, and all major credit cards accepted and including Spa Finder. We do not accept checks.


Prices
Prices are subject to change without notice.

Age Requirements
We kindly ask that you arrange for child care prior to your visit in order for you to receive the full benefit of relaxation and the atmosphere of the Spa. Spa Guests must be at least 12 years old to receive treatment. Guests under the age of 18 require written parental consent.


Mobile Phones

We ask that you respect the peace and tranquility of the Spa and ensure that mobile phones, PDA's and pagers are switched off before entering the premises. Please refrain from calls while inside the Spa.

Valuables

Island Massage & Spa accepts no responsibility for the safety of money and valuables of any kind brought to the Spa.

Prenatal Massage

We advise only facial treatments within the first three months of pregnancy. After three months, a prenatal massage can be scheduled.

Health Conditions

Please advise us of any special health conditions on scheduling your appointment as this may effect your selected treatment(s). Should you experience high/low blood pressure, heart conditions, cancer, allergies, skin rash, or any health conditions, we advise you to consult your doctor before your treatment and present us with a doctor’s note of approval. We have the right to refuse service due to contraindicated health conditions. 

Gift Certificates

Our therapists and front desk staff can assist you in selecting creative gifts, products and packages from the large variety of services and treatments we provide. Gift Certificates are available from reception or on our website. Certificates are valid for 12 months and are not redeemable for cash.


Waiver

I understand the services offered are not a substitute for medical care and that any information provided by the therapist, or Island Massage & Spa is not a diagnostic or prescriptive in nature. The therapist or Island Massage & Spa may reserve the right to refuse service to anyone for inappropriate behavior, illness listed as contraindications for services or as deemed necessary. The client also has the right to stop the massage at any time. The therapist and Island Massage & Spa assumes no responsibility for any disclosed or undisclosed illness or personal injury. 


Island Massage & Spa has the right to cancel or reschedule a treatment without notice. We have the right to change your service provider without notice, unless the service provider is specifically requested. 


By CALLING or scheduling your appointment ONLINE , you are indicating that you understand and accept these terms and conditions stated in the Spa Policies. 

You are using this website and any attached hyperlinks at your own risk. Island Massage & Spa is not responsible or liable for any damages that may result from using this website or hyperlinks found on this website.  Island Massage & Spa does not control or modify any aspect of any information or content of hyperlinks. Contents of this website are subject to change. 

Any information found on this site shall not be copied, distributed, or hyperlinked without written permission from Island Massage & Spa.

 910.795.8561

SPA HOURS

Tuesday - Saturday:  9am - 7pm

​Closed Sunday & Monday 

910.795.8561    1206 North Lake Park Blvd., Suite H, Carolina Beach, NC 28428  info@islandmassagedayspa.com

​​​​A Beach​ Boutique Spa